Your product is ready. Are its users ready too?
A good product also needs a clear explanation of how to use it. When guidance is fragmented or training arrives after launch, users take longer to reach their first result and rely more on support. We plan user education while the product is being built.
- Onboarding that guides users to their first useful result
- Training built around real tasks, rather than feature lists
- Consistent courses, video tutorials and user documentation
- Content aligned with agreed product versions and changes
Learning development alongside product development
We work with your product team, subject-matter experts and support colleagues to identify users, tasks and difficult moments in the user journey. We develop courses and documentation from available specifications and demonstrations, then validate them against an agreed product version. Reviews and delivery milestones align with your development plan. We work as partners through to launch preparation and agree how future content updates will be handled.
What you can expect
- Online courses and onboarding paths for end users
- Video demonstrations and step-by-step tutorials
- User guides, quick-reference materials and FAQs
- Practice activities and assessments where they support independent use
- Content accuracy reviews with your experts
- Delivery and update plans within the agreed scope
Best suited for
Companies developing software, applications, digital tools and other products that require user training. Particularly relevant to product, Customer Success and support teams seeking to make onboarding and independent use easier.
FAQ
Does the product need to be finished before we start?
No. We can develop courses and documentation alongside the product. We agree access to source materials, a working version and experts, then validate the final content against a specific product release.
Is this training for our staff or our product users?
This solution is designed for your end users: customers, their employees and partners. Content is tailored to their roles and tasks.
Can we commission only a course or only documentation?
Yes. The scope can range from a single course or user guide to a connected education programme. We agree formats and deliverables at the start.
How does content stay aligned with new releases?
We agree how changes are shared, prioritised and scheduled. Ongoing maintenance can be included when it is part of the agreed engagement.